Important information to help you prepare for your visit and receive laboratory, ultrasound and medical services with confidence.
We are committed to providing patients with a professional and organised experience across our laboratory, ultrasound and medical examination services.
The information on this page provides general guidance for patients before, during and after their visit.
A few simple steps can help make your visit more convenient and ensure that the appropriate service is provided.
Be aware of the laboratory test, ultrasound examination or medical service you have been requested to undergo.
Some services may require identification or supporting medical documentation.
The time required for a visit may vary depending on the service and the number of patients being attended to.
Our team will guide you through the appropriate stages of your service.
Your details and the requested service are recorded at the front office.
You are directed to the appropriate laboratory, ultrasound or medical examination service.
The required sample, examination or diagnostic procedure is carried out.
Completed results or reports are released through the applicable result-release process.
Accurate information and cooperation help us provide appropriate and efficient services.
Please provide correct personal, medical and clinical information when requested.
Following the instructions given by laboratory and healthcare staff can help ensure that your service is completed appropriately.
Parents or appropriate guardians should provide the necessary information and support when a child or minor is receiving services.
We aim to maintain a safe and respectful environment for patients, visitors and staff.
Results and reports are handled according to the type of service performed.
Patients will be informed of the applicable process for receiving completed laboratory results, ultrasound reports or medical examination reports.
Keep copies of your laboratory results and diagnostic reports safely for future medical reference where appropriate.
Laboratory and diagnostic results should be interpreted in their appropriate clinical context. Discuss your results with your doctor or qualified healthcare professional when necessary.
Your personal and health information is treated as confidential information. Laboratory results, ultrasound reports and medical examination records are handled through appropriate processes designed to protect patient privacy and ensure that information is provided only through authorised channels.
